Things Were Great in ’88; They’re Even
Using a $500 loan to himself, Randy Arnold started our family owned and operated plumbing business in 1988. In 1993, Randy’s sons Brad and Mark joined the team. That’s when we changed our name to Arnold & Sons Plumbing, Sewer & Drain, and we’ve never looked back.
Actually, that’s not entirely true. After all, history is a valuable teacher; as such, we often look back to remind ourselves of lessons learned and how we might apply them to the new and different challenges of today. In fact, if you’re looking for a single defining quality of Arnold & Sons, there’s probably none better: we are a company committed to continual development fueled in equal parts by experience and new training opportunities. That level of consistency has created a flow and rhythm to our business, one that neatly falls in step with our long-standing mission statement:
“Respond quickly, with the highest attention to their needs, while providing the
highest quality materials at an affordable price. Then manage all aspects of the
business with this goal in mind.”
In at least one key respect, you actually run our business. Consider the following:
- When something works to your satisfaction, we stick with it.
- When things don’t work out quite as well, we make changes until we get it right.
That’s because we place premium value on building lifetime plumbing relationships with our customers. Not one already? Then consider this an open invitation to try us out and discover firsthand why we continually to earn customer reviews like this from Meredith P. in West Peoria:
“Another great plumbing experience
Everything was very well explained and the technicians were very professional.
Nate took the time to explain things and was very clear with pricing options.”
Arnold & Sons. Never content to meet your expectations. We’re out to exceed them.